Effective Date: 6 September 2026

At Inkmagic, we take care to provide quality customized products, printing services, gifts, corporate gifting products, and other items according to the customer’s requirements.

Because many of our products are personalized or made specifically for individual customers, certain products may not be eligible for return or cancellation after production has started.

This Return & Refund Policy explains when returns, replacements, cancellations and refunds may be available.

1. Customized Products

Customized products are made specifically according to the customer’s instructions, photographs, names, text, logos, designs or other requirements.

Therefore, customized, personalized, printed or made-to-order products generally cannot be returned or cancelled simply because the customer changes their mind, no longer wants the product, or ordered the wrong customization.

This restriction does not affect any rights or remedies available to consumers under applicable law where a product is defective, damaged, incorrectly supplied, or otherwise fails to meet applicable requirements.

2. When a Return or Replacement May Be Accepted

We may consider a return, replacement, reprint or other appropriate resolution where the product is:

• Damaged during delivery

• Defective or has a manufacturing defect

• Incorrectly supplied

• Missing an important component

• Materially different from the confirmed order

• Incorrectly printed or customized due to an error attributable to Inkmagic

• Otherwise eligible for a remedy under applicable law

Each case may be reviewed individually.

3. Customer-Caused Errors

Inkmagic is generally not responsible for customization errors caused by information supplied or approved by the customer.

Examples include:

• Incorrect spelling

• Wrong name

• Wrong date

• Incorrect photograph

• Low-quality photograph supplied by the customer

• Incorrect logo or artwork

• Incorrect phone number or address

• Wrong size, colour or product selected by the customer

• Incorrect customization instructions

• Design errors approved by the customer

Customers are therefore strongly advised to carefully check all information before confirming an order or approving a design proof.

4. Design Proof Approval

For selected customized orders, we may provide a digital proof or preview before production.

Where a proof is provided, the customer should carefully verify:

• Names

• Spelling

• Photographs

• Dates

• Numbers

• Logos

• Colours

• Layout

• Product details

• Other customization information

Once the customer approves the proof, production may begin.

Errors that were clearly visible in an approved proof and were subsequently reproduced accordingly may not qualify for a replacement or refund.

5. Damaged Products

If your product is damaged during delivery, please contact us promptly after receiving the package.

We may request:

• Order number

• Clear photographs of the product

• Photographs of the shipping package

• Photographs of the shipping label

• Unboxing photographs or video, where available

• A description of the damage

Customers are encouraged to photograph or record the package before opening it if the package appears damaged, opened or tampered with.

After reviewing the evidence, we may offer an appropriate solution such as replacement, reprint, refund or another suitable remedy.

6. Incorrect Product

If you receive a product that is different from the product confirmed in your order, please contact us as soon as possible.

If the error is confirmed to be attributable to Inkmagic, we may provide a replacement, reprint, refund or another appropriate resolution.

7. Defective Products

If you believe that a product has a manufacturing or printing defect, please contact us promptly after delivery.

We may request photographs, videos or other information to determine whether the issue is a genuine manufacturing, printing or product defect.

If the defect is confirmed, we may offer an appropriate remedy in accordance with the nature of the product and applicable law.

8. Standard / Non-Customized Products

For standard products that are not customized or made-to-order, return or refund eligibility may depend on:

• Product type

• Condition of the product

• Reason for return

• Whether the product has been used

• Applicable return conditions

• Applicable law

Where returns are accepted, the product may generally need to be unused and returned in its original condition, packaging and accessories.

Certain products may be excluded from return because of their nature or applicable legal requirements.

9. Return Request Period

Customers should contact us within 48 hours of delivery for products received damaged, defective or incorrectly supplied.

For certain products or orders, a different period may be specified on the product page or order confirmation.

Reporting an issue within the specified period helps us investigate and resolve it quickly.

Nothing in this policy is intended to restrict any mandatory consumer rights available under applicable law.

10. How to Request a Return, Replacement or Refund

To request a return, replacement or refund, contact us at:

Email: hello@inkmagic.in

Please include:

• Order number

• Customer name

• Registered mobile number

• Product name

• Reason for the request

• Clear photographs/videos, where applicable

• Relevant supporting information

We will review the request and may contact you for additional information.

11. Return Shipping

If a return is approved because the product was damaged, defective or incorrectly supplied due to an error attributable to Inkmagic, we may arrange or reimburse reasonable return shipping, depending on the circumstances.

If a return is approved for another reason, the customer may be responsible for return shipping costs unless otherwise agreed.

Customers should not send products back without receiving return instructions from Inkmagic.

12. Replacement / Reprint

Where a replacement or reprint is approved, the replacement may be produced according to the original confirmed order.

For customized products, the replacement will generally use the same customization information unless a correction is required due to an error attributable to Inkmagic.

A replacement may require additional production and delivery time.

13. Refund Eligibility

If a refund is approved, the refund amount may depend on the circumstances of the case.

A refund may be considered where:

• The order cannot be fulfilled by Inkmagic

• A product is confirmed to be defective and replacement is not reasonably possible

• The wrong product was supplied and an appropriate replacement cannot be provided

• An order is cancelled before production begins and is eligible for cancellation

• A refund is otherwise required under applicable law

14. Refund for Customized Orders

Once production of a customized product has started, the order may generally not be eligible for a change-of-mind refund because the product has been specifically produced for the customer.

However, this does not exclude any refund or other remedy that may be required under applicable law for defective, damaged, incorrectly supplied or otherwise non-conforming products.

15. Cancellation Before Production

Customers may request cancellation before customization, printing, manufacturing or processing begins.

If the cancellation is eligible, the applicable amount may be refunded after deducting any non-recoverable charges, where legally permissible and applicable.

Once production has started, cancellation may not be possible for customized or made-to-order products.

16. Bulk and Corporate Orders

Corporate, wholesale, event and bulk orders may have separate return, cancellation and refund conditions.

Such conditions may be specified in the quotation, purchase order, invoice or other written agreement.

Because bulk and corporate products are often specially manufactured or customized, cancellation after production begins may not be permitted except where otherwise agreed or required by applicable law.

17. Refund Processing

Once a refund is approved, we will initiate the refund through the applicable payment method or payment service provider, where reasonably possible.

The time required for the amount to appear in the customer’s account may depend on the payment gateway, bank, card issuer or other financial institution.

Inkmagic does not control the processing time of third-party financial institutions.

18. Non-Refundable Situations

Subject to applicable law, a refund may generally not be available where:

• The customer simply changes their mind about a customized product

• The customer supplied incorrect customization information

• The customer approved an incorrect design proof

• The customer selected the wrong product or specification

• The customer supplied an unsuitable or low-quality photograph

• The product has been used, altered or damaged after delivery by the customer

• The customer refuses delivery for a reason unrelated to a product defect or Inkmagic error

• The return request does not meet the applicable return conditions

19. Refused or Undelivered Orders

If an order is returned to us because the customer:

• Provided an incorrect address

• Provided an incomplete address

• Was repeatedly unavailable

• Refused delivery

• Failed to accept the shipment

additional shipping or re-dispatch charges may apply.

For customized products, a refund may not be available simply because the customer refused or failed to accept delivery, subject to applicable law.

20. Product Condition for Approved Returns

Where a return is approved, the product should generally be returned:

• In the condition in which it was received

• With original packaging where reasonably applicable

• With accessories and components supplied with the product

• Without unauthorized alterations or damage

Customized products may be subject to special return arrangements because of their personalized nature.

21. Fraudulent or Abusive Claims

We reserve the right to investigate suspicious, fraudulent or repeated return/refund requests.

Where permitted by law, we may decline requests that appear fraudulent, abusive or inconsistent with the actual condition of the product.

Nothing in this section limits any rights available to customers under applicable law.

22. Policy Does Not Limit Legal Rights

This policy is intended to explain our normal return and refund procedures.

It does not exclude, restrict or override any mandatory rights, guarantees, warranties, remedies or protections available to consumers under applicable Indian law.

Where applicable law provides a consumer with a greater right or remedy than stated in this policy, the applicable legal requirement will prevail.

23. Policy Updates

We may update this Return & Refund Policy from time to time.

Any changes will be published on this page with a revised Effective Date.

24. Contact Us

For return, replacement, cancellation or refund assistance, please contact:

Inkmagic
Website: Inkmagic.in
Email: hello@inkmagic.in
Business: Customized Products, Printing & Corporate Gifting

Please include your order number when contacting us about an order.

Last Updated: 6 September 2026