Shipping & Delivery Policy
Effective Date: 6 September 2026
At Inkmagic, we aim to provide reliable and convenient delivery for customized products, printing orders, gifts, corporate gifting products, and other items purchased through Inkmagic.in.
Please read this Shipping & Delivery Policy before placing an order.
1. Delivery Locations
We currently aim to deliver orders across India, subject to serviceability of the delivery address and availability of courier services.
Certain remote or restricted locations may have limited delivery options or may require additional delivery time.
2. Order Processing
Orders are processed after successful payment or confirmation of the required advance payment.
Processing time depends on the product and order requirements.
Typical processing may include:
Order verification
Design/customization processing
Customer proof approval, where applicable
Printing or manufacturing
Quality checking
Packaging
Handover to the courier
Customized and made-to-order products may require additional processing time compared with ready-to-ship products.
3. Estimated Processing Time
The estimated processing time may vary depending on the product.
As a general guideline:
Ready-to-ship products: Usually processed within 1–3 business days.
Customized products: Usually processed within 2–7 business days.
Printing orders: Processing time depends on quantity, specifications and finishing requirements.
Corporate and bulk orders: Processing time will be communicated separately based on quantity and customization.
Special or made-to-order products: Processing time may vary depending on product availability and manufacturing requirements.
These are general estimates and are not guaranteed timelines.
4. Shipping Time
After an order is dispatched, delivery time generally depends on the destination and courier service.
As a general estimate:
Local/nearby locations: Approximately 1–4 business days
Other parts of India: Approximately 3–7 business days
Remote or difficult-to-service locations: Delivery may take longer
The actual delivery time may vary due to courier operations, weather, holidays, transportation conditions, address-related issues and other circumstances outside our reasonable control.
5. Customized Products
Customized products are generally made specifically according to the customer’s instructions.
Production may begin only after:
Required customer information is received;
Payment or advance payment is confirmed; and
Design approval is completed, where a proof is provided.
Once production has started, changes to the order may not be possible.
Customers should carefully verify names, photographs, dates, logos, addresses, sizes and other customization details before approving an order.
6. Shipping Charges
Shipping charges may vary depending on:
Delivery location
Product weight and dimensions
Number of items
Order quantity
Courier service
Special handling or packaging requirements
Applicable shipping charges will generally be displayed at checkout or communicated before order confirmation.
For bulk, corporate or special orders, shipping charges may be calculated separately.
7. Order Tracking
Where a tracking facility is available, customers may receive a tracking number or shipping information after the order has been dispatched.
Tracking information may take some time to become active after the courier receives the shipment.
Customers should use the tracking information provided to monitor delivery status.
8. Incorrect or Incomplete Address
Customers are responsible for providing a complete and accurate delivery address and contact information.
This may include:
Full name
House/building number
Street/locality
Village/town/city
District
State
PIN code
Valid mobile number
Inkmagic is not responsible for delivery failure or delay caused by an incorrect, incomplete or outdated address provided by the customer.
If a shipment is returned because of an incorrect address, refusal to accept the package, repeated delivery failure or customer unavailability, additional shipping charges may apply for re-dispatch.
9. Delayed Delivery
Although we make reasonable efforts to deliver orders within the estimated timeframe, delivery delays may occur because of circumstances beyond our control, including:
Courier delays
Severe weather
Natural disasters
Transportation disruptions
Government restrictions
Festivals and public holidays
Strikes
Incorrect address
Remote-area delivery
High-volume periods
Technical or logistical issues
Other unforeseen circumstances
A delivery delay does not automatically qualify an order for cancellation or refund, particularly where the order has already been customized or dispatched.
10. Delivery Attempts
Courier companies may make one or more delivery attempts according to their operating procedures.
Customers should remain available at the provided delivery address or make appropriate arrangements to receive the shipment.
If the courier is unable to deliver the order because the recipient is unavailable or refuses delivery, the shipment may be returned to the sender.
11. Damaged Package
Customers should inspect the outer package when receiving the shipment.
If the package appears seriously damaged, opened or tampered with, customers should, where reasonably possible:
Take photographs or video of the package before opening it.
Record the condition of the packaging.
Contact Inkmagic as soon as possible.
Provide the order number and supporting photographs/videos.
This information may be required to investigate a shipping or product-related issue.
12. Damaged, Defective or Incorrect Product
If you receive a product that is:
Damaged during transportation
Defective
Incorrectly supplied
Missing required items
Materially different from the confirmed order
please contact us promptly after delivery.
Please provide:
Order number
Photographs/videos of the product
Photographs of the packaging
Description of the issue
Other information reasonably requested by us
After reviewing the issue, we may provide an appropriate solution, such as replacement, reprint, repair, refund or another suitable resolution, subject to the circumstances and applicable law.
13. Customized Product Delivery Issues
Customized products may be subject to special production and replacement conditions because they are produced specifically for an individual customer.
If a customized product is damaged, defective or incorrectly produced by Inkmagic, we will review the issue and determine an appropriate resolution.
However, errors caused by incorrect information, photographs, spelling, artwork or instructions supplied or approved by the customer may not qualify for replacement.
14. Multiple Products in One Order
Where an order contains multiple products, items may occasionally be dispatched separately depending on availability, production requirements or logistics.
If items are shipped separately, the customer may receive more than one shipment or tracking number.
15. Bulk and Corporate Orders
Corporate, wholesale, event and bulk orders may follow a separate delivery schedule.
Before confirming such orders, we may communicate:
Production timeline
Dispatch date
Estimated delivery date
Shipping method
Shipping charges
Packaging requirements
Large orders may be delivered in multiple shipments where necessary.
16. Products Supplied by Printing or Manufacturing Partners
Some products or printing orders may be fulfilled with the assistance of third-party suppliers, manufacturers, printers or logistics providers.
Delivery timelines for such orders may depend on their production and dispatch schedules.
We will make reasonable efforts to coordinate the fulfilment process and communicate material delays where practicable.
17. Cash on Delivery
If Cash on Delivery (“COD”) is offered for a particular product or location, its availability may be subject to product type, order value, location, courier service and other conditions.
Customized, bulk or corporate orders may require advance payment even where COD is available for other products.
18. Delivery Confirmation
Delivery may be considered completed when the courier or logistics provider records the shipment as delivered to the provided address or authorized recipient, subject to applicable law and the courier’s procedures.
If you believe an order has been incorrectly marked as delivered, please contact us promptly so that we can investigate.
19. Shipping Restrictions
Certain products may have shipping restrictions due to their size, weight, nature, destination or applicable laws.
If an order cannot reasonably be shipped to the selected destination, we may contact the customer to arrange an alternative solution or cancellation/refund where applicable.
20. Contact Us
For shipping, delivery or order-related assistance, please contact:
Inkmagic
Website: Inkmagic.in
Email: hello@inkmagic.in
Business: Customized Products, Printing & Corporate Gifting
When contacting us about an order, please provide your order number so that we can assist you more efficiently.
21. Policy Updates
We may update this Shipping & Delivery Policy from time to time.
Any changes will be published on this page with a revised Effective Date.
Last Updated: 6 September 2026
